Delivery Returns & Refunds



  • 4-7 business days Western Australia-wide; including Metro and most Regional areas
  • 7-10 business days for the rest of Australia


  • 3-5 business days Australia-wide

Returns and Refunds

How do I claim a refund?

We will gladly refund products that are still in their original sale condition, on presentation of the original The Sound Temple Shop online receipt. Please pack the whole item, along with a short note with your instructions, and send it to: The Sound Temple, P O Box 182, Mundaring, WA 6073 Please note that delivery and packaging charges are not refundable for a change of mind refund.

How do I exchange an item?

The Sound Temple Shop is not able to offer product exchanges, however you may return the unwanted item for a refund of the product price and you can then place a new order for the required item. Please follow the instructions above to return your order for a refund. For further enquiries please contact The Sound Temple team by email

I have received a faulty item, or the wrong item was sent to me

Please contact us by email to advise of faulty, incorrect or omitted items to arrange a replacement or refund.